KBSN602ESS KitchenAid 25.5 cu. ft. 42" Width Built-In Side by Side Refrigerator - Stainless Steel - Reviews

KitchenAid - kbsn602ess - Refrigerators > Built In Description KBSN602ESS KitchenAid 25.5 cu. ft. 42" Width Built-In Side by Side Refrigerator - Stainless Steel more

Average Rating
1.5 2


About Me Gourmet Chef

(1 of 1 customer found this review helpful)

Absolutey no customer support ... will not honor warrantee.



  • Attractive Design


  • Unreliable


  • Large Kitchens


This is a sin off of the JADE RJRS4270. Had this very similar model for 10 years with more than 10 service calls. Always breaking down and Whirlpool will not honor the Warrantee. Paid for an extended warrantee service to Maytag/Whirlpool. When it broke Whirlpools warrantee service provider Assurance said Whirlpool can't provide the parts needed so no repair, "sorry cant honor the extended warrantee you had paid for, no parts". The drip tray had been replaced three times. Asked to have the unit replaced. Whirlpool was absolutely disrespectful and only offered me to buy another $8K unit for a measly ~ $2K discount. So far approx. $8K unit + approx. $1K extended warrantee (not honored) + approx. $2K parts and service out of my pocket (whirlpool continued to tell me it was not warranted) although the operators manual said it was. Although under warrantee Whirlpool doesn't have parts for it so they wont send a tech to service it. only offered a new unit at approx. $6K. So total for me to date if I take the unit will be $17K. Don't buy this unless you have a good lawyer. I'm calling mine.

By Mori


(3 of 7 customers found this review helpful)

Having problem with door make noise when open and xlose






Less than 3 months old and door start making noise

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