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By Ravi

Verified

(5 of 7 customers found this review helpful)

Bad product, with worse customer service

 
1.0

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The product never worked since, installation. After two visits the authorized repair company came back to me and said the critical part required to fix the problem is back ordered, without an ETA. Kitchen Aid offered only to expedite the part request. I have since provided this information, and can do nothing but wait until it is fixed. KitchenAid says that I am eligible only repair and not replacement, after initial 30 days after purchase. The unit was installed 1 month after the purchase to synchronize with the counter installation. It failed on the day of the installation, and it has been 2 months since then. For something which has not worked from day 1, and the customer is waiting for 2+ months, I am not sure this is an acceptable response. This is not an acceptable level of customer service. I had to wait for 3 times for more than 30 minutes to reach an agent.


By Frank

Verified

(1 of 1 customer found this review helpful)

sleek design

 
3.0

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Comments:

very noisy--whistle when run on high --doesn't really pull very well operating button sticks--need to hold to operate unit


By Philliam

Verified

Downdraft fan

 
4.0

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Comments:

We bought this fan over a year ago, but are just now installing it. (Kitchen remodels can take a long, LONG time) It's working beautifully, but as I said, we just installed it. I'll get back if it screws up - but I'm not expecting it to, as all of our other Kitchenaid products have worked VERY nicely. I have to add that some of the features you ask about below I really can't address at this time. But one thing I do know: it's SO much quieter than our friends' fan. I LOVE that!


By Rob

Verified

Compact and Efficient

 
4.0

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Comments:

Very compact and works efficiently. A bit noisy while operating on high speed. Otherwise works well and very easy to clean the filters.


By Scott

Verified

(1 of 1 customer found this review helpful)

Stylish vent

 
4.0

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Comments:

This is a sleek, stylish product with a very strong fan. Installation was challenging (it took us three tries to find a handyman who could do it), but once in place it looks great.


By Ruth

Verified

Nice product

 
5.0

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Comments:

Great product. Glad we purchased it. No regrets. Happy campers.

 
 

By Frustrated consumer

Verified

A lot of noise but very little venting

 
1.0

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Comments:

I bought this downdraft system to avoid installing an overhead hood in my remodeled kitchen. I wanted to maintain the clear sight line from the family room to the kitchen. It is supposed to work with the KitchenAid 30" 4 burner commercial style gas range top that I also installed. The retractable feature works well but the venting is terrible. The fan makes a lot of noise giving the impression that it's sucking large amounts of air. Unfortunately, it won't even pull the steam coming from a pot of boiling water! What a disappointment. KitchenAid, Do you have any suggestions??


By Malgem

Verified

(1 of 1 customer found this review helpful)

Works OK but not so stylish

 
4.0

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Comments:

We have our stove in an island so we had to get a downdraft. This one is pretty and it works great, but I thinks it goes way too high when you turn it on, what makes it look a little weird, because usually I have people seating on the other side of the island, and when I cook this thing goes really high so I can hardly see my guests on the other side. I works great and that´s what matters, but I wish it wasn´t that high. Also, I though the sound level was going to be better since it is a new appliance with better technology, I guessed, but the noise is just as bad as the old one we had.


By Very unhappy

Verified

(1 of 1 customer found this review helpful)

Not up to expectations

 
1.0

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Comments:

We have all kitchen aid appliances in our kitchen. We were very surprised at the quality of the downdraft as it did not come with a power cord (you had to purchase and wire it in yourself) and several parts were not in alignment. One of the above counter stainless steel end caps was cut crooked so it overlaps on the counter side and underlaps on the cooktop side This is Kitchen Aid pricing at discount store quality


By Cooker

Verified

(2 of 2 customers found this review helpful)

Terrible Quality

 
1.0

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Comments:

Dreadful quality. Already had to replace. Quit working within days. Very noisy. Bad design. Not worth the price at all. We bought five new Kitchen Aid appliances and three of five have been lemons. Very disappointed.


By Phonelady

Verified

Works like a dream

 
5.0

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This item was installed at the end of our new island and fit perfectly. So far no one has even asked what it is, but when we hit the little button... Wow is all you hear!


By Disappointed in the South

(3 of 3 customers found this review helpful)

30" Dpwndraft System usually needs repair

 
1.0

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Comments:

We bought this system several years ago and it usually is inoperative. Sticks in the up position and the fan does not work. Had several visits by repair people but usually fails several months after visit. Will replace shortly with system that works.


By PapaJoe

Verified

Works well!

 
4.0

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Comments:

Seems to have plenty of power. My wife wishes it was flush with the surface of the counter top.


By Susan

Verified

Incomplete-cant even install it

 
1.0

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Comments:

I bought this over a month ago and were missing the two support legs. I have called 4 times asking them to send them to me but they keep sending the wrong thing. No one seams to know what the support legs are even though they are in the picture. VERY FRUSTRATED! still waiting


By Tkc

Verified

A bust

 
2.0

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Comments:

In 2014 I choose a kitchen aid Pop up bc it was the cheaper choice to the Miele. since then I think there are more options. After six months the pop up failed and was dropping down when I tried to clean it. It was broken and after a series of reconditioning I put my foot down and demanded a new replacement. I had to fight for this for months and finally got a new one. it is fine now. The kitchen aid customer service has gotten so bad in the last few years that I decided to never buy one again


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